Very disappointed with the service received from Uber Eats, Refund still outstanding

Very Disappointed with Uber Eats – Refund Still Outstanding I am extremely disappointed and frustrated with the service I received from Uber Eats. On Friday, 14 August 2026, I placed an order through the Uber Eats app from Fish Aways, Khan Road, Pietermaritzburg. The driver delivered my order to the wrong customer, and I never received my food. I immediately contacted Fish Aways, and the manager went out of their way to contact Uber Eats and have the order cancelled. I was advised that my refund would take up to 3 days. Today is 21 August 2026, and I am STILL waiting for my money! Because of this whole ordeal, I had to send my children to the store to purchase the food again. Not only was the original order not delivered to me, but I have now been left chasing after my own money for a transaction that was cancelled. This is completely unacceptable. If Uber Eats can process a payment immediately, I fail to understand why a refund cannot be processed within the timeframe that was promised. I expect my full refund to be processed urgently and would appreciate someone from Uber Eats contacting me with a proper explanation and resolution. Uber Eats, this is not acceptable customer service. Please resolve this matter ASAP.

****ha Deoparsad *** *******