very disappointed, i have been buying through Uber Eats for some time and will no longer do so due to the above. Must go through all of this......and still waiting

I wont buy food through Uber eats, this is now the second time i received an incorrect order. I might as well go to the food store myself. I logged complaints twice and nobody got back to me, poor service. Today i bought 1 streetwise 2 and 1 All star lunch box. The order i got was 2 streetwise 2's with no drink and all the driver says, "its not my problem". So is nobody accountable for these mistakes? Or do i have to just take what i get when ordering a specific meal?