Very disappointed

I orders from KFC crunch burgers from ubereats yesterday when the order got to me the whole 10 burgers were smashed so I called the KFC sherwood and the manager NERESH told me to call ubereats and he gave me a number to call I called the number several times and each time they asked me for my cell number but they did not recognize my number I don't understand because my account is registered with my cell phone number