Useless UberEats App lost me my order

First and last time using UberEats! Was sent a discount voucher by them on Valentines Day and thought I would buy us supper and put in an order from East West Takeaways in Noordhoek. My written address on the App was correct, however on the GPS I could not pin my exact location as the app would not save it. I was notified driver was on the way, I waited at the gate tracking him, however he went to another address in my suburb and waited there. I received 2 messages from him saying he was here, however the app did NOT allow me to respond to him! I then tried calling the driver (Emmanuel) but the call just kept going to voice mail. So I had no way of communicating with him and he did not try to call me on my number. I jumped in the car to go to find him but as I did, I get an 'Order Delivered' message! Clearly not delivered to me.

What is the point of this useless app that: Will not allow me to enter my location on the map (no excuse as my registered address was there) Will not enable me to message respond to the driver Why was the driver not available on his phone so I could contact him.

I sent several messages to their AI support over the next few days but all it said was their driver did everything correctly and they would not issue a refund! They also said that in the event of a customer not being there they deliver the food to a 'documented location'- where?! Documented with whom? why was I not notified of it being left somewhere??! You cannot speak with a human support person in Cape Town. Ive lost that money I could ill afford. I will NEVER use UberEats again and will never recommend them. Disgusting job, Uber!