Useless **********!

It has been 3 weeks now and I still haven't received a refund for their double charge from the 2nd of October. When I send a message through their Help section, their response is:

Thanks for reaching out. We’re aware of this problem.

A system error is impacting charges.

We know how much this affects you and are working to fix it.

Let us know if you have any other questions or concerns in the meantime.

Which is total BS because they know that this has been an issue but have been doing nothing to fix this. So disappointed and will never use Ubereats EVER AGAIN!!!