USELESS Customer Service (non-existent) managed by *******

So, I place an order with Mugg and Bean and within 10 minutes of doing so, they cancel. I also get debited TWICE for the same order and usually a pre-auth hops back into my account - none of that. The receipt online is void so there is no way for me to raise a query. I have to reach out on social media and explain my situation 3 times. Eventually I get a help ticket that basically says because I cancelled my order, I am not eligible for a refund.

There was NO food prepared, no delivery was made and NO-ONE tried to contact me at ANY point. Somehow, they think that it's OKAY to ***** from the people who are willing to pay their fees, but they also seem to think that it's OKAY to take NO responsibility whatsoever.

You took my money - TWICE - and the restaurant failed to complete the order - It was simply cancelled from their end.