useless

I bought a meal that cost me $38. It was undelivered and unrefunded. I tried the app "help with an order" function four times on the night and was not successful. When I tried a day later it said that the order complaint was more than 48hours. Now I'm $38 out of pocket and these damn ******* don't bother following up with the problem. I could not find any contact details for them. The app is useless after 24 hours. I'll never do Ubereats again. In fact I'm done with the entire company. This is unacceptable.

If they received the complaint via the app, then have the decency to apologize and follow up. Whoever their driver was, they suck as well. They didn't even bother contacting me to find out were the condo was. Besides it's not that difficult to find. Sort your business out. This is sickening and malpractice.

Have some integrity and seve your customers. Show them the decency to apologize and refund them when necessary. Stop playing these thieving games.