URGENT – Refund Still Not Issued for Undelivered Order (Driver Submitted False Proof)

Hello Uber Eats Support, I am escalating this matter AGAIN because my refund has still not been issued, despite the fact that I never received my food and the delivery proof is *****ulent. Order ***-f25a-4a4e-a8f3-cd83b16a2d76 Order Date: 23 January 2026 Restaurant: Pedros Chicken Pinetown MC Centre Pickup: 49 Moodie Street, Pinetown Total Paid: R239.85 🚫 What went wrong:

The driver showed me meals that were NOT mine (paella dishes). My order was Full Chicken cut in 8 + 4 garlic rolls, which he did NOT have. He sent a random closed meal photo as “proof of delivery.” He marked “customer not at address” immediately before marking it delivered. I requested my refund within 24 hours (on Saturday 24 January 2026), well within the time frame. Uber Eats then closed my case as “resolved” even though nothing was resolved.

This is a clear case of: ✔ Non-delivery of goods ✔ Incorrect order handling ✔ Driver misconduct (false delivery confirmation) ✔ CPA violation (Consumer Protection Act – Right to receive goods paid for) 🚨 I am requesting IMMEDIATE action:

Reopen this case Escalate to a senior support agent Refund my R239.85

I have already escalated this matter to:

HelloPeter Consumer Goods & Services Ombud (CGSO) National Consumer Commission (NCC)

I expect this refund to be processed today, as this situation has gone on far too long. Kind regards, Sindie Nkolongwane