Urgent Complaint – Undelivered Order Marked as Delivered (Uber Eats & McDonald’s Cavendish)!!!!!!!!!!!

I ordered food on uber eats at 8:42am and the driver collected at 08:56 was on his way, then he disappeared off the map. Next thing, the order shows delivered at 9:33am . We tried contacting McDonalds to confirm and they said they would check and come back to us. we waited no1 came back then we called and they were like the order was collected by the driver. Whilst receiving this information, we tried calling uber eats, and oh wow! no contact number to get hold of the contact centre and the chat is so **** still awaiting a reply. The uber guy's number it comes up as caller ID blocked - Fatsani n Pay Asap Driver. This has been so nerve wrecking trying to get hold of the driver and not getting anywhere. How do you guys operate like this with drivers that **** your customers. Who was the order delivered too and how was it given to someone without a pin???? Unless of course the driver decided to eat the order up himself which mind you is what the so called Manager at McDonalds commented on the call whilst we trying to get help. At this point i am very FRUSTRATED and would like the big bosses of Mcdonalds and Uber eats to come forward cos the services is ridiculous. The lady we spoke to at Mcdonalds Cavendish pretends to be a manager when asked to speak to one and then says that there is nothing she can do. How do you partner with uber eats and have no remorse in helping your customers. The mentality is like we gave the order and this has nothing to do with us, go an call uber eats. PUTRIT Service!!! Some one of head office Mcdonalds and Uber eats please contact me. Mcdonalds you honestly need to look into your delivering partners. I shouldnt be the one running around for my order. You were suppose to take this on, sort your customer out and deal with uber. If its a loss to your company then its time you start looking for another delivering partner rather than dealing with the losses and bad reviews against your business. I am utterly disgusted with all of this and expect an immediate refund of all funds. This order was a huge one and has impacted 6 other people as well, and at this point i look i ****med them.

I expect the following:

An immediate full refund of the order. A full investigation into the driver and delivery process. Clear communication from both Uber Eats and McDonald’s Head Office regarding how this matter will be addressed. Accountability for the poor service and misleading handling of our complaint.