Urgent Complaint Regarding Incorrect Order and ********* Behaviour by Delivery Driver

Dear Uber Eats South Africa,

I am writing to express my deep dissatisfaction and frustration with the service I received yesterday, July 27, 2024. At 16:37, I placed an order for my family and me. The delivery driver, Nyiko Given, arrived at 17:55 with a package that felt considerably lighter than expected, given that I had ordered for the entire family.

Upon inspecting the package, I discovered that the food was not mine but belonged to someone named Precious. I immediately handed the food back to Nyiko, expecting him to return it to the store. However, Nyiko acted *********ly by accepting my order code, completing the delivery on the app, and then riding off without any resolution to the issue.

When I attempted to report this matter using Uber Help on the app, I was prompted to provide pictures of the food, which I did not have since it was the wrong order and was handed back to the driver. I then reached out to Uber Support on Twitter, hoping for assistance, but unfortunately, my efforts were unsuccessful.

I am so upset by this experience that I have cancelled my UberOne subscription and have no plans of ever using your services at Uber again. This situation is unacceptable, and I am now considering escalating my complaint to the Consumer Ombuds as it appears Uber Eats does not take customer complaints seriously.

I request an immediate investigation into this matter and a prompt resolution, including a full refund for the order and appropriate action taken against the driver for his ********* behaviour. I also urge Uber Eats to improve its customer service processes to handle such incidents more effectively in the future.