Urbereats please speak to your drivers

Hi. My daughter ordered food at KFC protea north point, the food was ordered at 21:23 up to now 23:41 the food has not been delivered, the guy by the name of Simon Thulani, driving a motorbike reg no: LH 86 SY. Was meant to deliver our food. When tracking our order he was parking at the school. My R217.70 order gone just like that, and my kids are sleeping on an empty stomach. Mxm I hate urber eats and I regret ordering using urber eat. Tried calling him and his phone goes straight to voicemail.

Hellopeter, please assist me.