AJ
Alyssa J

1 reviews | Active since Jun 2025

11 Jun 2025, 11:47

Unwanted-Free Trial Disaster!!!

I am absolutely furious with the service that I have recieved and no longer use UberEats. I ordered some food LAST YEAR October and I wasn't able to complete my order without trying a month free trial. After the app kindly obligated me to join this service, as there wasn't an option NOT to join this trial, I was able to place my order not thinking it would be a forever struggle with this app. I canceled the free trial straight after my order was placed, and a month later found that I was charged for a service I didn't want in the first place.

I then tried to get hold of someone by contacting the client support via telephone, and the number dialed either just rings on end or just cuts off. After struggling to get hold of someone telephonically, I used the app chat where I was basically told that it is normal to recieve the monthly deduction, even though I canceled this "free trial" and that the transaction reverses automatically, even though my banking transaction show that the money is deducted. Furious with the problem unresolved, and with the blaze reaction that deducting money for a service that i didn't want was "normal", I decided not to use UberEats any longer, so I deleted my banking details from my account and deleted my account.

As I no longer have the app or a way to get hold of UberEats via telephone, I still recieve these "normal" deductions monthly (after my banking details have been removed from my app and i no longer have a profile with them), and this week the deductions have gone through more than once!!!!

UberEats!!! This is unacceptable and your built-in customer service was the worst I have ever come across. Please note: The problem still lives in my life and I would like this resolved ASAP! I am not comfortable with these deductions any longer!

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