Unsatisfactory services again

I would like to express my disappointment from unsatisfactory services from ubereats. I have expected much more from a prestigious an reputed company of your standard. Unfortunately I can't help it but to submit my complaint hoping for a fast an adequate response an resolution. On the day 21May 2022, I Tom kele ordered food using your platform. I ordered Big Mac from McDonald's was R95 including delivery fees paid using debit card. Added instructions for the driver to do when arrived at my location. Soon the order was done collect by drive Zefenias Salomao registration HZ05XL*GP tracked yhe driver saw he was 2min away next thing rate the driver pops up an theirs no one outside to deliver. Secondly I requested refund but only got uber cash who said I wanna use your services again why you keeping my money on your app. I hope you agree with me that this is unacceptable under any circumstances. I trust you will deal with this issue in a top urgent fashion. Have you checked your ratings 90% of you costumes have lot hope in your service. I also trust that you will take necessary precautions in preventing such incidents in the future.