Unsatisfactory response and service with UberEats

I ordered from a Spur branch in Centurion and gave the correct address. The driver showed that he was on his way as the minutes away from my location were decreasing with time. The driver made contact with me while he was on his way as he seemed to be lost, we were in contact all the time. My delivery was delayed for 23 minutes but we kept being in contact. I directed him and he was co-operative. After a while, the delivery was 'completed' but the driver was nowhere to be seen. I was even standing outside of my complex in the main road. The driver dropped my delivery about 2kms away from where I am, my address. I reported this matter and also went to the branch to state my case however they said they couldn't assist since it was a matter with UberEats. I contacted the Customer Support of UberEats, stating my case, however their response was "We reviewed your order again and can confirm that it isn’t eligible for a refund. The delivery partner followed our policy and waited the required amount of time at the delivery address before marking the order as completed."

This response does not make any sense as it is evident that the driver left my order 2km away from the requested address even upon making contact and directing the driver as he was lost. There is a picture and location that shows where the driver left my food.