Unresolved Issue with Incorrect Order and Partial Refund via Uber Eats

I am writing to express my dissatisfaction with an unresolved issue regarding an order I placed on May 19, 2024, at the McDonald's Maponya location through Uber Eats.

I made a purchase totaling ZAR 207.15 and paid via PayPal, which billed me $11.40. Unfortunately, the incorrect food was delivered. I then asked the delivery driver to return the food to the store and bring back the correct order. He assured me that he would return, but he never did.

A few minutes later, I received a partial refund of ZAR 52.20 ($2.87). However, the remaining balance has not been refunded, and despite my inquiries, I have not received any response or resolution.

I request that you address this matter urgently and process the refund for the remaining amount.