Unreliable service from UberEats and their drivers

Order #A9486 was placed through UberEats at 9:07 pm from the KFC Lambton which closed at 10 pm on Friday 3 December 2021. The order was cancelled at 22:37. The order scheduled delivery time was suppose to be between 40 and 50 minutes. The reason given by UberEats (Driver Lucky) was that the driver had arrived at the restaurant and was delayed at the restaurant and therefore the order could not be delivered (however this was only sent at 22:37). The restaurant however closed at 10? So why the delay? Also, UberEats kept on sending me updates saying driver was on route and he had another stop on the way. This is ridiculous service and prevented us from making other plans for dinner. Also the first driver assigned to the order sent a text message asking if order was for cash. As soon as I said the amount due was already taken off the account, he said "ok thanks". Then a while later Lucky gets assigned. This may also have contributed to the order not being delivered but does not explain why it was only cancelled 1 hour and 40 minutes later from when it was placed and 40 minutes after restaurant closed. Both these issues are ridiculous and makes me consider not ever using UberEats again as you are unreliable.