Unrecognized Charge

Good day,

On the 18th of October you deducted an amount of R 350.00 from my account for a order that I had already paid for on 02 October. I brought the issue to your attention and was advised that its a authorization hold and that it should be rectified in 3 - 5 days. To date I am STILL waiting for my refund and I am receiving no assistance on your app or the emails. I need the funds transferred back into my account, its been 15 days well over the allocated time frame to have the issue sorted.