Unprofessional. ****mers!!!!

I placed an order yesterday through Uber Eats South Africa. First time using them always use Mr D. My order number #2A56D. Food was never delivered. I called there offices and left a complaint via the app. Got a response today, no refund applicable. Driver said he called me. I called the security at my gate and they said driver didn't know who to ask for. Check my app order for details. I left everything there. This is unacceptable. I will never ever use them again!!!!