Unprofessional company

I ordered on the 26 August 17:05, the estimated time was 17:55. It was said that I need to get the drive at the door, as I hurried at work to leave to be at the door by 17:50. I messaged the driver but he didn't respond to every message. I probably sent him 10 messages and he sent me 2 back. I've waited and 16.15 I asked home where he is, he said his on his way I must give him 1 minute. And that 1 minute turned into 2 hours since 17:55. I never received my order but the amount was transacted from my account. It showed that my order was delivered. I tried contacting Uber eats by email, Instagram, and Facebook but no response. There isn't even a contact number I can contact them on. Today 27 August at 13:00 I still haven't received any feedback to whether or when I'm getting my refund. What kind of company or you? And apparently like I heard from the restaurant I ordered from, this isn't the first time someone complains about not receiving an order but paid for it from Uber eats.