UNHAPPY! DISGUSTED! DISSATISFIED! CUSTOMER!

I am deeply upset, frustrated and angry with the situation UberEats has put me in. I placed an order on the 3rd of April only to realize that I placed the order to the incorrect address (my work address, I was at home already). Therefore I canceled the order(this was 2 minutes after I placed the order). I wanted to report the situation in the "help" section but could not as it takes 24 hours for the receipt to generate. The following day I looked at the newly generated receipt only to see that it said that I could not be refunded as the restaurant has ready started to prepare the order - which had me baffled because how can that happen in 2 mins and keep in mind that I was charged a cancelation fee of almost R30 which I made peace with because I was at fault, HOWEVER I refuse to not be refunded my money which was more than R400 especially if I was charged a cancelation fee. I finally reported the situation at "help" section and waited a couple of days before they responded- not even clarifying that I will infact be refunded. I gave them a week to refund me. The end of that week came with no refund and I went to the "help" I section to reexplain my situation and asked when infact I could be refunded and they insisted that they could not refund me and could not even give me a reason why. I ended up personally calling the restaurant I ordered from to also find out why I could not be refunded..Only to find out that they didn't even receive an order with my name on it for the 3rd April and therefore didn't receive any money for it either. They ended up assisting us with a UberEats helpline number that they had-which we don't even get on the app or online- which we called and the agent said she was going to escalate the matter and that I was going to receive a confirmation email of the escalated matter. The following day, I still haven't received the email, I called the helpline number again and this agent refused to even help me and did not even want to listen to my situation and when I asked to speak to a supervisor/manager he claimed that he did not have one. I ended the call with the agent and called the number again knowing I would be referred to a new agent. This agent listened to my situation and said she would escalate the matter for me again(because they don't have reference numbers for their calls but all their calls are recorded?) and that I should receive the confirmation email in 24-48 hours. Today is the end of the 24-48 hours and I still haven't received any email.

I AM DEEPLY UNHAPPY AND TO BE HONEST UBEREATS DO NOT EVEN DESERVE 1 STAR RATING FROM ME!