Unhappy customer

I am extremely dissatisfied with the service I received from Ubereats. I purchased from Honchos on the 29th July 2021 and paid the driver( Frank) cash of R 74.00 as the order came to R 73.75. I then placed an order on the 30th of July 2021 with a different food establishment. I changed my payment method to card. I was debited for the Honchos meal and the new order. I have been sending countless emails to Uber support and they indicated that it was an authorisation hold from my bank. However, I have been in contact with my bank who begged to differ as the funds left my account. Ubereats refuses to listen to reason as I have indicated that my bank states that the funds left my account. My app also indicates that the Honchos order was cancelled yet I received it at work and my colleague witnessed me paying the delivery man. Such a dissappointment as they stole my money!!!