Unhappy

I have never had a bad experience with Uber eats, and whenever my food was delivered late..I always get a promotion for my next order... however I know a few people who have had bad bad experiences...My boyfriend ordered KFC and when it arrived... everything had spilled and was squashed...the food looked disgusting...and when he tried solving the issue...the delivery man was rude and told my him to call KFC because he said there was nothing he could do.