Unfair & vague refund policy!

So Uber Eats recons it is fair to refund me R9 for a botched up order of R155! Yes… R9! On the app one can only select one option of what was wrong with the food, but there were many things wrong. First of all the pizza was stone cold (the crust even tasted old and stale), we chose the margarita (tomato) base, but the base was definitely not that but more cheese and herb like base, no tomato on the base at all. Other than that the one pizza’s edge was burnt/scorched. The toppings were so sparce, the photos speak for itself. The spinach on the pizza one could taste was that frozen spinach one buys in packets as one could taste freezer burn. It was mushy and gross. This was THE WORST pizzas we’ve ever had. We’ve had very poor food recently from Uber Eats and this will make us think twice before ordering again. Italianova will never get an order for pizza from us ever again. It was disgustingly bad! Cold, greasy, stale cheese pizzas. This food is what Uber Eats want to be known for and not FAIRLY refund?! Tried all avenues and gave them a chance to refund in full, but they have not. So I am taking this further. They never have an email where one can complain to, wonder why? The consumer onbud will take this matter further.