Unfair charges and bad customer service.

I am using the uber Eats platform as it is the only one available however my issue is for Uber Rides. There was a double charge on my card on the 30 April 2025 and they are still withholding the other amount even after the trip was paid for. I have logged a query with them for 2 weeks now and there is no feedback and its been 2 weeks. I want my money back.