Unfair business practices and gross consumer act violation by Uber eats

I have been back and forth with Uber eats. My crime was being a loyal customer. I bought a lunch from work on Friday. after buying a forgot to update the address. On Saturday, I got hungry and decided to buy lunch through the app. After pressing play, I realised in less than 5 seconds that the address on the app is my work address. I instantly cancelled the order. The cancellation was successful but I was charged for the full meal because apparently the restaurant had already prepared the mean in under 30 seconds. I have been interacting with either their bots or their ai system cause I keep being told that the food was already prepared. When I asked how is that even possible under 30 seconds. I am told we understand your frustration and that's the only me of it. I am so disappointed by their lack of interest in even listening to me. I understand that they have a business to run, they could have charged me 25% penalty for the mistake but to claim the entire amount when no service was rendered is schrewed behaviour. It underscores the fact that they have little to know regard to their clients plight