Undelivered Food

I have placed an order at KFC via Uber Eats at 8:50pm. I got conflicting messages that the restaurant is wrapping the order and then there is a delay because UberEats is combining orders to lower the costs. Then I got a message that the driver is picking up the order. I got worried as the original delivery time was 9:35pm. I then called KFC only to find thar the restaurant was closed. The app kept in extending the delivery time. I could not get hold of the driver as the phone rang and went to voicemail. I sent messages to the driver and there was no response. I am very disappointed in the service or even lack of it. It is such an inconvenience and very unprofessional.