Unauthorized Transactions on My Account

I am writing to raise a serious concern regarding multiple unauthorized and unexplained charges made to my account after placing orders via Uber Eats.

I do not frequently use Uber Eats, but on the occasions when I have, I always pay by card and the correct amount is deducted immediately upon placing the order. However, I have repeatedly received additional debit notifications from my bank, often a day after the food has been delivered, for charges I do not recognize.

In one instance, back in October, an amount of R400 was deducted from my account reflecting a transaction in Newton, even though I was physically in Bram Fischer at the time and had my card with me. I did not report it then, but the issue has continued and now affects both my Uber Eats and Uber Rides accounts. Each time I request a ride, I am told I need to pay a previous outstanding amount—which I do not understand or agree with.

This is extremely disappointing and feels like *****ulent activity. As a loyal customer, I expect transparency and fairness in how transactions are handled.

I kindly request:

A full breakdown of recent charges on my account.

An investigation into these unexplained deductions.

A refund for any incorrect or duplicate charges.