Unauthorized activity

Hello Peter,

I'm writing a review on uber eats for unauthorized activity that hasn't been resolved and each time I raise the complaint I receive the same answer which is unacceptable.

July 10, 2024 there was an unauthorized charge of R102 which was debited from my card ending in 8803.

The 1st time I raised the complaint, they advised me that the order was placed on an alternative account by "Ricky in South Africa".

Ricky is my partner and he ordered Starbucks on July 6, 2024. The R102 left his bank account ending 2222 on that day. On July 10, 2024 the R102 left my account again, making it a duplicate transaction.

1stly, we specifically used the card ending in 2222 and the money left the account. So why is uber deducting the same amount from the card ending 8803 when that's not the card we wanted to use?

I have requested to have the card 8803 refunded because the money already left the card ending 2222 days before that.

The latest complaint I logged was resolved by Karim who clearly didn't look at the screenshots which show the money has left 2 separate cards.

I'm not going to reopen the complaint with uber as the associates refuse to READ and keep asking me for the card details and screenshots multiple times and still give me the exact same answer.

Hopefully someone from ubereats sees this complaint and gets back to me with a suitable resolution.