Unauthorised transactions

*Disappointing Experience with Uber Eats and Capitec Bank*

I'm extremely frustrated with the service I received from Uber Eats and Capitec Bank after falling victim to unauthorized transactions.

On Sunday, February 16th, 2025, I lost my Capitec Bank card and quickly realized that two unauthorized transactions had been made on Uber Eats, totaling R860.60. I immediately blocked my card and reported the incident to Capitec Bank, who provided me with incident numbers and assured me that they would resolve the issue within 4 hours.

However, despite numerous emails to Uber Eats explaining the situation, they refused to assist me, citing that they needed my lost card details (which I no longer had since I blocked the card).

Capitec Bank required a PDF document from Uber Eats to release the funds back into my account. Unfortunately, Uber Eats was uncooperative, and I was left with no choice but to escalate the matter further.

I have screenshots of the conversations with Uber Eats and the unauthorized transactions, which clearly show that I did not make these transactions.

I'm extremely disappointed in the lack of assistance and cooperation from Uber Eats and the runaround I received from Capitec Bank. I hope that in the future, these companies will take cases like mine more seriously and provide better support to their customers.