Unacceptable service or lack thereof

Yesterday my order not only had items missing, the food was actually falling apart. The scariest thing is that I called the restaurant “Hong” and they confirmed that the missing items were in fact given over to your driver. I then tried to call the driver who then picked up my call and put It down immediately when I asked about the missing stuff. I have attached screenshots of me calling them as well as the restaurant.

It was highly embarrassing that when the food arrived my mother had NOTHING to eat. So yeah, you guys just go and refund the R33 but that’s not worth the major inconvenience that you caused us. Refunding me doesn’t cover the cost of the service fee or delivery fee to which we would have to pay in order to play another delivery for my mother.

I have also attached a picture of the low standard that my food arrived In. The sushi just fell apart and disintegrated when dipped into the soya sauce, making it impossible to eat.

Highly dissatisfied with the service and quality of your brand. Also, it’s sad to see that you allow drivers to take what doesn’t belong to them. I also think I should post this to social media and hellopeter to warn people of this kind of behavior as I would’ve liked someone to have warned me !! Regards,

Paige Goble