UNACCEPTABLE SERVICE AND THEY HAVE NO INTENTION OF ASSISTING THE CLIENT

I am outraged that I have received numerous *****ulent transactions on my card for food that I did not order. I attempted to urgently communicate with Uber because this card was ****** along with my vehicle. Instead of providing support, Uber has eliminated all direct phone communication with clients, forcing me to send an email instead.

Had they responded with the urgency this situation warranted, my vehicle could have been located at the address linked to the ****** card. Now, 48 hours have passed, and I still have not received any response from them.

Furthermore, I am deeply concerned about the implications of this lack of communication. What if my children were kidnapped, and I urgently needed to contact Uber to trace the vehicle? I could have lost my children because of their negligence.

This is unacceptable service from such a prominent company, and it is clear that they have no intention of providing the necessary assistance to their clients.