Unacceptable Service and Missing Complaint

Dear Uber Eats Team,

I am extremely frustrated with the handling of my recent complaint regarding my order from Food Trek (Order Number: BE58E). The food I received was unacceptable — the chips were undercooked and tasted raw, and the garlic naan was poorly prepared and packaged carelessly in a plastic packet. I submitted photos along with my complaint to highlight the issues.

Despite this, I never received any response from your side. To make matters worse, when I logged back into the app to check the status of my complaint, I discovered that it had completely disappeared. This lack of accountability and communication is unacceptable.

I expect a full reimbur*****t for this order and a clear explanation as to why my complaint was removed without resolution. As a paying customer, I should not have to chase after basic service standards.