Unacceptable Service and Hostile Delivery Experience with Uber Eats

Date of Incident: Saturday, February 22, 2025 Order Details: Kuai takeaway (poke bowl) and groceries from SPAR. I am writing to express my extreme dissatisfaction with the service I received from Uber Eats. What should have been a simple food and grocery delivery turned into an incredibly stressful and unpleasant experience. My order consisted of a poke bowl from Kuai and groceries from SPAR. The delivery was severely delayed, resulting in my food being completely spoiled - the poke bowl was totally scrambled and the avocado had oxidized and turned brown, making it inedible. When I attempted to address these issues with the delivery person, the situation escalated dramatically: 1. The first delivery person became aggressive and refused to hand over my order, which is completely unacceptable behaviour from a service provider. 2. The second delivery person was equally problematic, arguing about my address despite clear signage throughout the complex. Instead of making a genuine effort to locate my unit, they simply gave up and displayed a confrontational attitude. The conduct of both delivery personnel was shocking and highly unprofessional. As a customer who has regularly used Uber Eats services, I am appalled by the complete lack of customer service, professionalism, and basic courtesy displayed by your delivery partners. This traumatic experience has left me with no choice but to terminate all my Uber-related accounts. The level of service has fallen far below acceptable standards, and I cannot risk experiencing such hostile behaviour again. I strongly urge Uber Eats to: - Review their delivery partner screening process - Implement better training for handling customer interactions - Improve their quality control for food deliveries - Address the serious issue of delivery personnel becoming confrontational with customers. This experience has not only cost me money for inedible food but has also caused significant distress. I would strongly caution other customers about using this service given my experience.