*****ulent Ubereats practices, in cahoots with the drivers *****ing.

Yesterday I ordered food for my friend who stays in Durban and I’m in CPT. On instructions I requested that they call her upon delivery even though there were people in the house because I gave her the code. The driver came to deliver but the people in the house were not aware of the order and the driver didn’t contact my friend as requested (the number was given). He left with the food and did not return it back to the restaurant. I called the restaurant and they informed me that the driver did not return the food, I logged a complaint via Ubereats app last night and this morning but Ubereats has not responded nor acknowledged my complaint, this means they condone this behaviour and are in favour of it. My other issue is why does it shows as delivered when the code was not given to the driver, this means there are back channels to override this requirement and the customers are given bogus code for false security. I’m very disappointed with Uber, I thought they were better than this. I lost my money and my friend did not receive her treat.