*****ulent transactions

On 18 Dec I placed an order from Bismillah Belgravia via UberEats. According to the App, the payment of R490.90 did not go through. I then resubmitted the order. It appeared to be successful. I waited for a few minutes and then decided to track the order. The order did not reflect on the app. I checked my bank account. The amount of R490.90 reflected twice in my account with ref UbetEats. I immediately contacted UberEats who were not helpful at all. I then sent them message via Fb. After several explanations they eventually reviewed my UberEats account and refunded one amount. They refuse to refund the second transaction. I advised UberEats that I suspect that there are *****ulent transactions taking place.