*****ulent behavior

This is one of the most unacceptable experiences I have ever had with a delivery platform. Last week, my order sat on “restaurant still preparing” for over two hours. It never progressed to “driver picked up,” no driver was assigned, and no access code was requested to enter my complex. Then, without any delivery attempt, the order was suddenly marked as completed/delivered.

I never received the order.

I attempted multiple times to raise this issue, with no success. When I finally managed to complain this week, I was told I missed a so-called two-day complaint window. That response is absolute nonsense. You took my money for an order I never received, and your own systems clearly show that no delivery occurred.

By refusing to investigate or refund, Uber Eats is either knowingly accepting *****ulent behaviour from a restaurant or participating in it by keeping my money. There is no justification for charging a customer for a service that was never rendered.

This is *****ulent, *********, and completely unacceptable. I have lost all trust in Uber Eats and will not be using this platform again.