*****ulent, and rude driver!

I am SO disgusted and disappointed with UberEats, its drivers, and support experience. I made an order with them and when my driver arrived, my sister and I couldn’t find him. I then went back inside the house to check on him cause I usually leave my phone in the house when collecting orders for safety reasons. Assuming that my sister would find him outside, I sent the driver my delivery pin via the message portal assuming my sister would forget the pin. About 10 minutes went by without luck and we tried contacting the driver again and he finally picked up the call. He told me to walk down to a garage that’s about 5 minutes away from my house (on feet) when I asked him how that made sense cause it defeats the purpose of having a delivery service and app, he then told me that he didn’t want to come back up and hung up on me. When I tried to report the problem, the app stated that my order was complete cause he used the pin that I sent him!!!!!!!!!! The support team is completely useless and I just want my money back! I have never been so frustrated by an app like this before. How do I get my money back and report this matter to a reliable and relevant source in this company!?!??!? I AM SO FRUSTRATED and UberEats drivers are committing *****!