Uber****s

I placed an order on the 04 May worth R452.60 from steers jabulani mall, by the Tim the store closed at 21:00 the app was still saying its looking for a driver and tje order is being prepared,at 21:10 the order is closed and said delivered ,I check the app the driver has left a more saying they are returning the order to he shop.

The shop did not receive the order back so they cant reissue the order, uber eats says the driver tried to contact me so they cant refund me, I've since requested a transcript of the chat and the delivery status to show that this is a frudulent activity on their part as its the 3rd time this happens .

I've asked for the transcripts and drivers delivery log for my delivery, I've asked for complaints details and contact details ,i have not received feedback in 6 days, all i was told when I got feedback 7 days ago is that the driver followed proccess and I will not get my food or refund .

After asking them to probe their claims they have gone mute.

This is a common practice with this uber eats,I was warned of this before but paid no mind to it.