UberOne *****

Yesterday, UberEats charged me R500 for the annual UberOne plan. The money left my account and when I spoke to someone on Facebook because there is no call centre, Uber let me know that I do not have a subscription that they quote "appreciate your understanding". I then sent them screenshots of my bank account and one from UberOne showing the debit of R500 from my account and the fact that I cannot do a renewal till 2025. I got the same response of "appreciate your understanding". Eventually, they sent me a long message asking me to end a membership that I am apparently not subscribed to. When I explained that I cannot do that because I cannot end or renew anything and that all I wanted was my R500 back seeing as though I have no membership, they said they have escalated my concern to their specialized team of which hasnt contacted me. They still had the audacity to as me to rate and tell them about my experience on a survey.