UberEats/McDonald's Refund issue

I would rate this zero if I could. UberEats and McDonald's Alberton have just thoroughly disappointed me. My McDonald's order was only half fulfilled, so when it arrived, more than half of my food and drinks were missing. At first glance when the driver arrived I could tell that some of the drinks were missing and I asked about this. He said the restaurant didn't say anything and to enquire with them. His cabby was empty so I can't even say perhaps he didn't give me everything. When I got in The house I checked my food, only to find that half the food wasn't in there either. Half!! That left half my family with no food and me having to pay for alternatives because I wasn't ordering from them again. When I logged my missing items they denied my refund and said that they hope I understand!!! They didn't even feel I deserved an explanation on why I'm meant to just disregard that R360 worth of money just went down the drain. The Consumer Protection Act says as customers, we have a right to disclosure of information, and yet, no justification was given. They literally just said: Move on and let the restaurant know in the rating how to improve. I'll be sticking to Mr. D's from now on, and be careful when ordering from McDonald's Alberton, especially through Uber Eats.