UberEats/KFC Order made 07 December 2022 - Not Delivered

UberEats/KFC Order made 07 December 2022 - Not Delivered R210.43 Reported it on 08 December 2022 - Was told I will be refunded. Yesterday followed up and was told I took to long to respond and no refund will be given. Stole my money R210-43 - way to go Uber Eats/KFC