UberEats Wont refund after following their staff instructions on missing food item

Good day

I would like to express my disappointment with uberFoods. I have ordered and paid for a food from a local restaurant. The restaurant called me and said they unfortunately cant provide the 1 item I have paid for. I have asked the person what now... The person Advised I need to contact uberEats and they will refund me. I said ok. Once the delivery person arrived form Ubereats. I have asked him the same question. He also said I need to make use of the Ubereats App and logged this to get a refund. So this is what I did.

UberEats reply was:

" We've taken a look into your order and the concerns you've raised and unfortunately, we will be unable to provide a refund on this occasion. We understand that these issues do arise on occasion, but not often at this regularity. "

I have rep**** to them, them they need to refund me or I will logged a complaint on HelloPeter

They rep**** in a manner that seams like they are accusing me of claiming ******** refunds as a person abusing this system.

" As previously stated, we are unable to offer you a refund or adjustment for this order.

Please note that Uber monitors user activity and reserves the right to deactivate accounts found in breach our Terms of Service, which includes abuse of appea*****ts or refunds. "

This is crazy. I have had 1 refund done to my account before since 1 food item never arrived from another restaurant a long ago. Who are they of refusing to refund me.

Shame on you UberEats.