UberEats with no sense of care whatsoever

I am absolutely appalled at how inhumane UberEats has grown to be. I ordered food at Fishaways valued to R254.95 on Tuesday 25 March 2025 morning to have it as my lunch in the afternoon. Sadly I wrote my delivery instructions in the wrong place, in the food section and not the delivery section therefore in delivery section it stated I would come collect at the door. Levis the driver delivered my food to my work address, messaged me and after a couple of minutes he got onto his bike and left with my food. When I came down to look for him, I asked the security if he had seen a delivery person and he said yes and he even asked the driver where he was going and if he could help. Delivery person said no, the recipient will come meet me here. After a couple of minutes he got onto his bike and left. When I came down he was gone. On my app it says food delivered, I reported no food has been delivered to me, I have nothing. The strange part was I was given a password to give driver although it says food was delivered although definitely not in my hands. I inquired in the office if my colleagues collected food on my behalf to which they said no. I involved centre management and we looked at camera footage and we could see driver arrive, come to security, wait around and leave again. I understand he messaged me and I did not answer and even that could never be intentional, I was at work on another call. Could they have not called me to advise they are here instead of only use chat messaging? Could they have not asked to leave my food with security because that wouldn’t have been a problem for me? When UberEats came back with feedback they had the gall to say I don’t qualify for a refund as the driver attempted reaching me. After being upset, emotional, flabbergasted and just hungry, I became emotional about the lack of care from Uber, and they have decided to keep quiet ever since Tuesday. Noone ever thought shame this customer might not have havd something else to eat. Oh and by the way I am 3 months pregnant. What happened to ubunt of people who work in companies? Companies don’t run themselves, they are run by people. How could people push policies to this extent where they couldn’t care less whether you eat or not eat despite the fact that you asked for no favours, you ordered your food, paid full price and delivery and only for them to send you a cold email stating you don’t qualify for a refund. Can someone make this make sense to me, because 3 days later I am still shocked. Strangely so I’ve been a loyal customer to Uber for many many years.