1 reviews | Active since Jan 2018
UberEats, very poor customer service
I am very disappointed in the way UberEats handled my complaint. I order food on Wednesday the 2nd of October 2019 and layed a complaint the same night and the next day they only decided to get back to me today on the app. They are only willing to give me back R126 of R235 and then expect me to be happy with it. Not only that they only responded today and different agents the whole time and I had to repeat myself a few times. My complaint was:"As a pregnant women I don't think it's fair in fact for any restaurant to sell food to customers that is inedible. Urber is more than welcome to come a fetch the Burger as well as I couldn't eat it either. Matter of a fact this food wasn't like R100 where I would of left it, it comes from a well established restaurant which is not fair on me and my family. Be assured that I wont waste my money by Spur Vangate ever again and my suggestion would be that Uber Eats remove them completely off you website. I am highly disappointed and shocked of the quality that they are will to serve their customers. I would appreciate it and would like a refund"
Its makes me question is UberEats more money orientated than customer centric.
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