UberEats Undelivered orders problem

I am writing this message regarding Uber Eats out of complete frustration and disappointment with the service I have received. This is now the SECOND time that my order(#839B7) has been falsely marked as “delivered” when absolutely nothing was delivered to me.

I did not receive a call, a message, or any attempt from the driver(John) There was no communication whatsoever, yet the order was marked as completed. This behaviour is irresponsible, dishonest, and highly unprofessional.

To make matters worse, both of my affected orders were placed using a R100 promotion, which means the refund amount does not cover the real value of my items. I end up losing money because of a mistake on your side. I refuse to accept this. I will not condone such practices, and I will not continue to tolerate unreliable service.

I expect the following immediately:

1. A full refund for the undelivered order, not a reduced promo-based refund.

2. Reinstatement of my R100 promo code, since I was not responsible for this failed delivery.

3. An investigation into why their drivers are marking orders as delivered without contacting customers.

UnerEats service has become extremely disappointing, and if this issue is not resolved properly, I will be forced to escalate the matter further.

I expect a prompt and satisfactory response.

Regards Lorraine Malepe