UberEats unbelievable

So I made an order a hour ago, I never have a problem getting my food. This evening I order from a place not to far from my office, it 1st of all was almost a hour, okay fine maybe the app is busy or no drivers whatever. I decide to check, and I see the guy is around where the restaurant is. I try to call him, his phone goes to voicemail, he sends me a message via the app telling me that he cannot find my my office and is taking my food back. He doesn't cancel the order, he completes it like an asshole. I call your offices and check what is going on because the money is out of my account, they said that they will do a refund into my account which is going to take a few business days. Now what kind of bull**** is that, when its time to pay I don't pay you in a few business days. He explains that if the driver had cancelled it would have reflected. Well at this point I am not interested in how your systems work, I want to know what is going to happen now. Is this what ubereats do to people, we sit and wait, we ordered because we hungry, you charge your clients and they don't get their food or a refund. So those that only has that little bit of money in their account uses it to order a meal, its just to bad because they not going to get a refund now, so they must just go hungry???