UberEats Unacceptable Delivery Service

I ordered food. I was home with 13 other people and the driver claims he was at the house for 10 min. He claims he called me and I didn’t answer. I have my call log and can prove I was not called. The last call was me calling Wimpy checking if UberEats collected as they were taking very long to deliver. I then get a message to rate the service after delivery which I did not receive. I stated I did not receive my order. They then send me a photo of the food being left in front of the wrong gate in Southernwood!!!! The food obviously was taken as I did not get it. They now refuse to refund me the R322.67 as it is MY fault not their fault. I am livid. So any driver can take a pic of food I front of a gate and then drive off. What proof is there that the driver didn’t take the food after the pic was taken? It is unacceptable!!!