UberEats took 2 HOURS to deliver my food, and it hasn't even arrived yet!!!!

I ordered a Works Burger from Reworks Ribs and Burgers CapeGate on UberEats at like 19h20. It is 20:40 and I still haven't received my burger. CapeGate is 10 minutes away from my location. Not only that, this driver had the gall to spam me like 14 times saying "I've arrived", I went to go look and NOTHING, turns out he is at the wrong location that does not even remotely resemble my address. Meanwhile the UberEats app is still telling me that the driver is picking up the order. It just changes expected delivery time and we're already at 20:40. FOR A SIMPLE BURGER FROM A SHOP THAT IS LIKE 10 MINUTES AWAY.

As if the incompetence stops there. So I contact the driver, and after dropping my call three times, he insists that he is outside my location. Now unless her is somehow invisible to the human eye, he WAS NOT AT MY LOCATION AS I ALREADY TOLD HIM. I offer to send through the address and advise him to use his GPS to get my food to me ASAP. The food that a delivery fee and service fee is paid for also by the way. He replies that he is going to call Uber to get it sorted and has not contacted me since.

I try contacting Uber directly but the call centre line just says that they can't assist me and I should use the trash help section on the app. The help section basically just says to clients "Stop being impatient an entitled and just have patience with our *********** service, you can't stop it now anyway." I am furious with this garbage service and I want my money back NOW.

I have a very high threshold usually, but this garbage could not be let go like that.

Order: #A2DA6