Ubereats they don’t hold drivers accountable

I ordered food at Pedros, the driver didn’t deliver the food. Can I contact Ubereats I was told that the driver followed all procedures. I then ask the contacts of the driver, but they are refusing to provide me.

Drive name: Gift Mpho Manthata Car reg: KZ84WXGP ID: *** 082

Please help me to track him down, he is around centurion area.