UberEats & the ************ Merchant

I'm extremely dissappointed by Uber Eats and the Merchant, who turns out to not have an online presence nor any address or alternative contact. This after i successfully placed an order (13h27) through the app and my order confirmed but 1 hour and 40 minutes later the order still did not arrive. I called the cellphone number that's supposedly was for the resturant but was answered by someone 'Kelvin' who claimed to be support who said there was an issue with the app and was going to whatsapp me a link that I should click-on to connect me to a driver. Huh? Really? In this era of prevalent online ****s, i nonetheless did click the link and filled my credentials. On having OTP issues, i called the guy again yo inform him that all my details are on the app and he should make means of delivery my order as I was no longer comformfortable with the process of clicking on the link and i suspected and was concerned that i could be ****med. He got irritated and cutoff the call. I lefy my order in the 'order is on the way' status and proceeded to place a new order on MrD app and logged a query on UberEats Support Chatbot. At 16h15 i got a message on the app that the merchant claimed that i called them to cancel the order. I have screenshots for all this communication and am wondering if UberEats have onboarded a '****' service provider on the app???? This merchant Moden Wistonia has no footprint, no google reviews and clearly no experience in customer service.

I did not ask for my order to be cancelled, i waited for over 2 hours and the merchant failed to deliver the order. Am really not happy at all, never have i ever received such appauling service from any online services provider.